CALL CENTRE AGENTS X2

CAPE TOWN

Are you reliable and of good health? Are you able to put a smile on your face and in your voice constantly? If you are willing to work hard this is the perfect opportunity for you to join a Leading Chain Restaurant Group who requires two Call Centre Agents to join their dynamic team ASAP.

PLEASE NOTE: You will need to be willing to work shifts, over weekends and on public holidays – the call centre is open 364 days per year from 08h00 until at least 22h00 or later. Having your own transport is advisable.

REQUIREMENTS: 

  • Matric  – literacy and numeracy assessments may be required
  • Preferably with a tertiary qualification or studying towards a tertiary qualification
  • Good telephone manner and clear speaking voice
  • Self confident, friendly manner and able to handle pressure
  • Good command of English and second South African language – written and spoken
  • Good listening, questioning and problem solving skills
  • Able to multi-task
  • Basic literacy in MS Word, Excel and Outlook required
  • A MINIMUM of 1 year’s experience working in a call centre.

DUTIES:

  • Dealing with customers, operations and franchisee queries
  • Maintaining a friendly and helpful manner at all times
  • Manage pressure while being attentive to details
  • Typing of reports

SALARY: Negotiable depending on experience

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