Switchboard Operator – 5* Hotel – Cape Town

Location: Cape Town
Kendrick Recruitment are now seeking a Switchboard Operator for a 5* Hotel situated in Cape Town.

Key duties include, but are not limited to:

  • Manage the hotel switchboard – answer and direct telephone calls in a polite and informative manner
  • Assist Reception, Restaurant & Concierge desk
  • Manage Restaurant bookings
  • Transfer or direct calls to the party the caller requests and determine where the caller should be directed, based on information about the purpose of the call
  • Ensure that the reception desk is tidy at all times
  • Provide requested information to guests
  • Tests guest lines and report faults
  • Update telephone lists and directories
  • Take and pass on messages accurately
  • Carry out administration tasks
  • Communicate across different departments with regards to guest movement of the day
  • Good listening skills and professional and polite telephone manner
  • Ability to work quickly and accurately under pressure
  • Good standard of spoken and written English
  • Basic computer skills
  • Excellent customer care skills
  • Ability to deal with difficult calls in a calm and professional manner
  • Demonstrate an awareness of confidential matters
  • Good time-keeping and reliability
  • Ensure telephones are barred/un barred when required
  • Confirming and/or amending of restaurant bookings
  • Ensure uniform is in an acceptable condition and worn in full for the duration of the shift
  • Reacting appropriately to guest complaints and taking corrective action – decision making essential
  • Ensuring back office is clean and stocked with necessary stationery and equipment

Salary offered is approximately R5,000 depending on experience etc.

Job ID: 111195
Job Title: Switchboard Operator – 5* Hotel – Cape Town
Job Classification: Reception/Concierge
FT/PT: Full-time
Province Location: Western Cape
Town/City: Cape Town
Salary Type: Monthly
Salary: R5,000
Start Date: ASAP

To apply please send your CV and written references… Good Luck!


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