Boutique Shop Manager / Reception

Location: Cape Town

  • Manages the boutique / shop – 80%
  • Acts as guest liaison, concierge, switchboard operator when needed – 20%.


Boutique / Shop:

  • Assists guests
  • Ensure the shop is clean and tidy at all times
  • Ensure attractive display of items
  • Cashiering and receipting the sale of merchandise, charge transactions, maintains sales records and makes daily reports.
  • Monthly inventory of stock
  • Serves as buyer, meeting with vendors and product representatives to select marketable goods and gifts appropriate – Working with Nell Harris.
  • Financial reports
  • Security of all Shop items

Reception and Administrative duties:

  • Ensure End of Day report is done if the Night Manager is off.
  • Daily accurate completion of Guest list – This document is used by all departments for the daily running . Email addresses to be added to the guest list as well as Opera from the guest cards.
  • Ensure all calendar entries appear on guest list. Always remove any calendar items once cancelled.
  • Communicate important information to all relevant departments and follow up on all requests
  • Ensure that all guest information is added to profile on OPERA
  • Ensure meal sheet and drivers log is completely accurately
  • Being the link between security and the hotel, monitoring  and allowing access into the hotel
  • Ensure that the DM has checked the guest list.
  • Check in and check out – Receive and process payments from guests
  • Creating House account for late departing guests
  • Ensuring that the correct procedures are used regarding the acceptance of foreign currencies, credit cards and cash
  • Daily weather reports for turndown rooms
  • Prepare feedback forms/Guest cards for next day’s departures
  • Daily management of petty cash box – Maintain accuracy in cash handling procedures
  • Ordering and charging of international newspapers
  • Editing and printing of Menus for the restaurant and kitchen.
  • Meal & wakeup call sheets
  • Prepare welcome boards for arriving guests
  • Preparing rooming lists.
  • Preparing Guest Itineraries to place in room
  • Arranging staff transport for evenings, weekends and Public Holidays
  • Performing clerical duties such as photocopying, typing, faxing and sending mails
  • Typing of recipes for guests
  • Emails to be checked throughout the day and must be replied to within 24 hours  – Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
  • No emails to be dealt with without the correspondence present.
  • FYI emails always to be read when returning from off days to ensure up to date with information.
  • Sales/comp/house slips must be filed in the relevant file once signed off by a relevant manager.
  • Courier services- ensuring guests are clear on procedure and has filled in courier forms 100%. Credit card details must be supplied.
  • Typing guest notes for guests and making sure they are delivered to the room.
  • Ensured stationary store kept tidy at all times.
  • Informing housekeeping when guests are out of their room for refreshing and turndowns


  • Ensure that the telephone is answered as soon as possible.
  • Receive and make calls on behalf of Ellerman House
  • Direct incoming calls to the appropriate extensions
  • Take messages and ensure these are forwarded to the relevant people accurately and efficiently.
  • Ensure that phone lines are kept open as much as possible.

Reception area:

  • Ensure that the reception is in a state of preparedness, ready for a guest to enter and feel a continuation of the rest of the public areas in Ellerman House.
  • Ensure that all individual work areas, our desks and surrounding areas free of unnecessary items such as empty boxes, rubbish, paper, tea cups, soft drink cans etc.
  • Assisting in carrying out the correct Recycling procedures
  • Ensure that everybody is aware of Reception congestion, at handover time and check out time and ask any unnecessary staff to come return when the office is not busy.
  • The notice board area must always be up to date, neat and tidy.
  • Ensure that any large items that need to be couriered and that will be collected at a later stage is stored in a storage areas (mattress store, soap store etc) and are not in the reception area.
  • Ensure that acceptable voice levels are maintained in the reception area.
  • Ensure that the telephone is answered as soon as possible.
  • Ensure that reception is never left unattended.
  • No coffee etc. In the office
  • No cell phones in the office.
  • No Facebook / YouTube or other social media while on duty!

Concierge duties:

  • Ensuring that information about restaurants, art exhibitions, theatre productions, day tours, tour guides, preferred car rental companies and preferred taxi companies are readily available and up to date.
  • Building relationships with the abovementioned suppliers to ensure:
  • Tables at top restaurants always available for EH guests
  • Guests are welcomed and treated as if they are at EH.
  • Best possible service
  • Recommending activities and excursions to guests and assisting with the reservations thereof.
  • Creating itineraries for guests on request based on their preferences and specifications
  • Ensure that the correct “reservations” procedure is followed when making bookings e.g. booking forms for Yusuf.
  • Arrange the collection and delivery of items for guests.
  • Assist guest with confirming travel arrangements and flight time
  • Checking concierge emails and replying on the weekend
  • Itineraries


  • Has a thorough knowledge of the hotel and all services provided to the guest
  • Has a thorough knowledge of Cape Town and the ability to recommend restaurants and tours (both company and destinations)
  • Maintains the high standard of service, appearance and social skills set according to the company policy
  •  Works in harmony with all departments and employees, is willing to assist others if and when required
  • Attends all training workshops as and when required
  • Is familiar with all policies and procedures, house rules, fire, security and emergency procedures as well as all checklists
  • Performs any reasonable duty as instructed by Management
  • You are required to be in uniform and clocked in at the exact time your shift begins.
  • You are required to use your time at work productively.
  • You are to work together as a team – Help and support each other during the shift, assist your team mates with their duties and responsibilities to ensure the smooth running of the daily operation.
  • Know and understand the code of conduct and act accordingly.
  • Be respectful towards your guests, colleagues, senior staff and management.
  • Carry out the instructions given to you without question and to the best of your ability.
  • Take time to study the information provided for you – learn and remember. Knowing your product will lead to greater confidence and a better level of service.
  • Push yourself to improve, constantly strive to better yourself – your job depends on it.
  • All duties and responsibilities MUST be completed to the standard

Job ID: 110502
Job Title: Boutique Shop Manager / Reception
FT/PT: Full-time
Province: Western Cape
Town/City: Cape Town
Salary Type: Monthly
Salary: R16 000 + ben
Start Date: As soon a


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